Returns received, checked, and
back on the shelf — or off your hands.
Every return is received, inspected, and graded — then restocked, held, or disposed of, exactly per your instructions. Connect a returns portal to your shop and customers can request a return without ever emailing you.
Receive, inspect, and disposition every return
Four steps from the customer's doorstep back to a clean, up-to-date inventory — or off your books entirely.
Receiving
Every returned parcel is checked in against the original order when it arrives at our Nuremberg warehouse — before any disposition decision is made.
Inspection & grading
Condition is assessed before a decision is made — so nothing gets restocked without being checked, and nothing gets disposed of without a reason.
Disposition, per your instructions
Restocked if sellable, held for your review, or disposed of — based on the instructions you've given us. Your call, every time.
Returns portal
Connect a self-serve returns portal to your shop so customers can request and initiate a return directly — without emailing you first.
Which outcome applies is your decision — we follow the instructions you've set, per product or per return category.
Returns that keep your inventory clean
Published pricing, no minimum volume, and a portal option that removes the manual back-and-forth entirely.
Your call on the outcome
Nothing gets restocked, held, or disposed of without matching your instructions. You decide the rule — we execute it consistently on every return.
Transparent, tiered pricing
A per-return rate published on /pricing/ — no custom quote needed to get started. €2.24 on Lite, €1.97 on Growth, €1.70 on Scale.
Returns portal integration
Give customers a self-serve way to request a return instead of emailing you — useful if you're selling in high-return categories like fashion or cosmetics.
Inspected & graded
Every return is checked for condition before it goes back into sellable stock — so your inventory stays clean and your customers only receive items that are actually sellable.
One warehouse, every channel
Returns flow through the same JTL-native system as the rest of your fulfillment — inventory updates immediately, no separate system to reconcile.
No setup fee, no minimum
Billed per return, like the rest of your StartFill plan — no minimum return volume and no additional monthly fee on top of what you already pay.
From the customer's door to a clean inventory
Five steps — from the return request to a real-time inventory update.
Customer requests a return
Through your shop, or a connected self-serve returns portal.
Parcel arrives
Checked in against the original order at our Nuremberg warehouse.
Inspected & graded
Condition assessed before any disposition decision is made.
Restocked, held, or disposed
Outcome applied per your standing instructions — no manual case-by-case review needed on your side.
Inventory updated
Stock levels and order status reflect the outcome in real time through JTL.
Per return, no setup, no minimum
Returns processing is priced on the same tiers as pick & pack — billed per return, with no additional monthly fee.
Returns processing rates
All prices net, excl. VAT. Rates mirror the live pricing page — keep both in sync if either changes.
| Service | Lite ≤ 500 orders / mo | Growth 500 – 5,000 / mo | Scale 5,000+ / mo |
|---|---|---|---|
| Returns processing, per return | €2.24 | €1.97 | €1.70 |
| Setup fee | €0 | €0 | €0 |
| Monthly fee | €0 | €0 | €0 |
| Minimum returns | None | None | None |
Returns management FAQ
Still have a question? Send us a message — we reply within a few hours on business days.
Selling fashion, cosmetics, or another high-return category?
Tell us about your products and return volume — we'll help you set up the right workflow, including a returns portal if that's useful.
Let us handle the returns —
you set the rules, we follow them.
Most sellers can sign up and start routing returns through today — no quote needed, no contract, no minimum volume. Billed per return on the same tier as the rest of your plan.