How StartFill works

Fulfilment from Germany. Clear visibility at every step.

StartFill receives, stores, picks, packs and ships your products. You follow orders, stock and tracking in STF, our own customer portal, connected directly to our warehouse.

Get a fulfilment quote View pricing

Already working with us? Open the portal or visit the customer guide.

The customer portal: your week in numbers, open orders and what needs your action.

One portalOrders, stock, tracking and reports together.

Connected workflowsA ready-made connector for Shopify and WooCommerce; other systems via our API, a third-party tool or a checked CSV upload.

Lot and shelf-life controlFor food, supplements and other products that need traceability.

How it works

From your stock to your customer, in five steps

Set upWe create your account and you register your products. We help you choose and set up the right connection.
Send stockAnnounce the delivery with quantities, and lots and best-before dates where required.
Receive and storeWe check the goods against your announcement and store them by lot and best-before date.
Pick, pack and shipOrders come from your shop, the portal, a file or the API; for date-tracked products, the earliest eligible best-before ships first.
Follow everythingOrder progress, stock and reports in the portal; connected shops get tracking and, if set up, available stock.

Same-day dispatchOrders that reach STF before 12:00 (German time) on a working day are shipped the same day, when the stock is available, the address is complete, the order is not waiting for your own shipping label and is not on hold (for example for missing customs data or a missing shipping rule). Later orders ship the next working day. Weekends and German public holidays are not working days.

Want to see if this fits your products?Tell us what you sell and how many orders you ship.

Get a fulfilment quote

Is StartFill right for you?

Made for these businesses

E-commerce fulfilmentOrders from your shop, marketplace or file are checked against your stock at once, then picked, packed and shipped with DPD, DHL or FedEx.E-commerce services → Food and supplementsStock by lot and best-before date, shelf-life rules and recall reports. We hold an organic certificate. Ask us about the storage requirements for your products.Food & supplements → Amazon FBA preparationFNSKU labels, cartons with one best-before per SKU, a shelf-life check before shipping, and Amazon’s labels matched to each carton.Amazon FBA → B2B and wholesaleSingle orders and samples by form, larger batches by file; your own shipping labels and documents when you need them.B2B fulfilment → Cross-border shippingCustoms data travels with every order outside the EU. Switzerland ships DAP; DDP with your own label and documents.Cross-border →

Good to know before you askWe offer full fulfilment: receiving, storage, pick & pack, shipping and returns together. A returns-only service is not offered. Before we ship to German customers, your company needs a LUCID registration and a dual-system licence (what you need).

See what you can manage

Your stock, orders and shipments in one place

Portal home page with the week in numbers and the Needs action list. — **Know what needs your attention**Every line in Needs action says whether the next step is yours or StartFill’s.

Stock page with physical, picked, reserved, not sellable and available units, and the lots of one item with best-before dates. — **Stock you can trust**Available units, every lot with its best-before date, and why units are not sellable.

Order detail page with the progress from received to shipped and the shipment with its tracking. — **Follow every order**Progress step by step, from received to shipped, with carrier and tracking.

Screens from our own StartFill account. The portal keeps growing; Amazon FBA shipments and other newer screens are described in the customer guide.

Connect your shop

Connect your sales channels

Your shops, marketplaces & tools

Shopify · WooCommerceCONNECTORShopware · MagentoVIA APIeBay · Kaufland · Otto · EtsyAPI OR TOOLBillbee · JTL-WawiVIA APIAmazon Seller CentralFILE OR APIPortal form & CSVPORTALOther shops & marketplacesASK US

StartFill STFour own software · live and direct

Our warehouse, Germany

Goods receiptStock by lot & best-beforePick & packShippingDPD · DHL · FEDEXTracking & parcel watchReturnsReports & billing

Orders inStock and tracking backFulfilment out

Shopify and WooCommerce connect directly via our connector. Other shops, marketplaces and ERPs connect via our API or a third-party tool. Tell us your setup: we confirm the options and help you set up the right connection.

Connection	For
Direct connector	Shopify (also Subscriptions, Recharge and bundles) and WooCommerce
Via our API or a third-party tool	Other shops, marketplaces, ERPs and multichannel tools: your developer or tool connects to our API, and we help you set it up
Amazon	Seller Central: upload the order report and download the shipping confirmation file, or connect directly via a third-party tool or our API (with your own Amazon API access)
CSV upload	Any system that can export orders. Upload your orders; STF checks the file, shows any problems and lets you fix them before orders are created, then gives you a report.

Will StartFill work with your system?Tell us which shop, ERP or marketplace tool you use. We confirm the connection options and help you set it up.

Ask about my integration

Why you can rely on it

Our own software, our own warehouse

Organic certificateWe are certified to handle organic food. Ask us for a copy of the certificate.

STF, built by usOur own order and stock system, no platform in between. Every stock movement is recorded and corrected only by a visible reversal. About STF

Traceable to the lotOne lot number shows every delivery it came in with and every order it went out in.

Questions before you start

What customers ask first

What does it cost?

Our current prices are on the pricing page. For a quote that fits your products and volumes, tell us about your business.

Which products can you handle?

E-commerce goods, food and supplements, including products with lots and best-before dates. We hold an organic certificate. Ask us about the storage requirements for your products.

How does onboarding work?

We set up your account; you register your products, announce your first delivery and connect your shop or send orders by form or file. The setup checklist shows every step. You can also ask for a free test connection first.

Is my stock insured while it is with you?

No, we do not insure customers’ goods. Your own goods insurance should cover stock at a third-party warehouse; check the wording with your insurer.

What do I need for packaging law (LUCID)?

A LUCID registration and a dual-system licence; companies based outside Germany without a German branch that sell directly to end users in Germany also need an authorised representative. See the LUCID guide.

Do you offer returns only?

No. We handle returns for customers whose orders we also ship, as part of full fulfilment.

Is there a setup fee or a minimum volume?

No setup fee, no monthly fee, no minimum order and no long-term contract. Current prices are on the pricing page.

Where is your warehouse, and where do you ship?

In Germany. We ship within Germany, the EU and beyond with DPD, DHL or FedEx, chosen by the shipping rules agreed with you, or on your own labels.

How quickly do orders ship?

Orders that reach STF before 12:00 (German time) on a working day ship the same day, when the stock is available, the address is complete and the order is not on hold or waiting for your own label.

What do I need to send stock?

Announce the delivery in the portal before it arrives, with quantities and, where required, lot and best-before dates, also printed on every carton. One SKU per pallet or carton, or mixed goods counted unit by unit.

Can I test before going live?

Yes. Ask us for a free test connection: try your shop, ERP or script without touching real stock, parcels or invoices.

How does my platform connect?

Shopify

Directly via our own Shopify connector, set up together with you. New orders reach STF on their own, cancellations in Shopify cancel the order in STF as long as it is not picked, and the tracking number and carrier go back to the Shopify order. Shopify Subscriptions, Recharge and bundles are handled; available stock can go back to Shopify if you want.

WooCommerce

With the StartFill WooCommerce plugin: install it, add an API token from your portal account, and we run a test order with you. Orders and cancellations go to STF, the tracking number goes back to WooCommerce, and available stock too if you want.

Amazon Seller Central

Upload the unshipped-orders report in the portal and, after dispatch, upload our ready Amazon confirmation file in Seller Central. Or connect Amazon directly via a third-party tool or our API, with your own Amazon API access.

Amazon FBA

Plan the FBA shipment in the portal (also from a file or Amazon’s Send to Amazon file). We pick, label and pack the cartons and send them to Amazon on Amazon’s labels.

eBay, Kaufland, Otto, Etsy

Through a multichannel tool you already use (for example Billbee or Plentymarkets) connected to our API, directly via our API, or by CSV upload. We can also build a direct connector for you.

Shopware, Magento / Adobe Commerce, PrestaShop, JTL-Shop, Gambio, OXID

Via our API: your developer, agency or a plugin sends the orders with an API token and receives tracking by webhook. Without any development: export your orders as CSV and upload them. A direct connector on request.

Billbee, Plentymarkets, Xentral, Afterbuy, JTL-Wawi and other ERPs

Via our API, set up together with your tool or developer: orders to STF, tracking and stock back. We help you set it up, and build a direct connector on request.

Wix, Squarespace, BigCommerce, Ecwid, Webflow

Export your orders as CSV and upload them in the portal, or connect through a multichannel tool or our API.

Zalando, bol, Allegro, Cdiscount, Galaxus, TikTok Shop, Temu

Through a multichannel tool connected to our API, directly via our API, or by CSV upload.

My own shop or ERP

Use our API: create a token in your portal account, and we send you the API documentation. Orders, stock, tracking and returns are covered; events arrive by webhook. Ask us for a free test connection first.

CRMs and automation (HubSpot, Salesforce, Zapier, Make, n8n)

Through our API and webhooks, for example with Zapier, Make or n8n.

B2B, phone orders and samples

Use the New order form in the portal for single orders, or upload a StartFill CSV for many.

My shop is not listed

Contact us: we connect it for you or develop a connector. Tell us which system you use and roughly how many orders you ship.

Tell us about your business

A short form is enough to start: your name, e-mail, company, the service you need, your monthly order volume and, if you like, your sales channels and a message.

We look at your products, volumes and channels.
We come back to you with questions or a quote.
Never send passwords, API tokens or your customers’ order data.

Get a fulfilment quote

Or write to info@startfill.com. StartFill, Germany.