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Orders that reach us before 12:00 are picked, packed and handed to the carrier the same working day. After noon they go out the next working day. The cut-off is the same whichever way the orders arrived — upload, CSV or a shop connection — and it is the moment the order lands with us that counts, not the moment the buyer placed it.

Only if you are on the manual route. A shop connection removes the upload entirely — orders arrive on their own. Uploading is for Amazon sellers who have not connected yet, for pilots, and as the fallback on the day a connection is down.

Nothing bad. Every order is matched on its Amazon order number, so the second upload reports them all as already there and creates nothing. This is deliberate — a duplicate parcel costs far more than a duplicate upload.

Please do not. Opening the file in Excel and saving it changes the separators, the date format and sometimes the order numbers themselves. Upload it exactly as Amazon produced it. If something in it is wrong, tell us and we will look at it together.

The second upload is refused with a message saying so. The system deliberately handles one job at a time; wait for the first result and upload again.

Yes — that is what the CSV route is for. Your own shop, eBay, Etsy, a phone order, a wholesale pallet, a sample box: same file, any mix of channels, as often as you like. Download the layout above, set the template up once, and you are done.

Because it is not in your item catalogue under that SKU or EAN yet, and we will not guess. Unmatched lines are listed by name on the check run so you can see exactly which ones. Create the items, then upload the same file again — see the items and inbound manual above.

From your packing list, if it carries them. We read common German and English column names for both. When the list has neither, the goods are received without them and it cannot be corrected afterwards, so it is worth asking your supplier to include them.

Yes, once per article, and it has to be done before stock arrives. Each item carries two flags — is_batch and is_best_before — and they are in the product template above. With them on, we record the lot and the date for every unit at goods receipt and pick oldest-first. With them off, we book the goods as plain stock. Turning them on afterwards means re-doing the entire goods receipt at the pallet, so decide before the first delivery. They are per-article: dated goods can carry them while something undated does not.

No — we never insure a customer’s goods. Your own goods insurance should cover stock held at a third-party warehouse; most policies do, but check the wording with your insurer and tell them the address.

Yes, but returns are set up per customer rather than self-service. Goods come back to our warehouse in Nuremberg; we book them in, tell you what arrived and in what condition, and agree with you up front what happens to anything that is not resellable. Talk to us before you print a return address on anything.

Then don’t. Give us short-term access to your FFN merchant account and we will create the order, inbound and product templates for you, run a sample file through each one, and tell you when it is done. Remove the access straight afterwards — the templates live in your account and keep working without us.

Yes. Every inbound check run offers a ready-made CSV in the FFN import format. Take it to Data exchange → Import → Direct import in the FFN portal and run it under your own account — the four screens are pictured above. Same data, your hands on the button.

Write to us with the date and roughly the time of the upload. Every upload keeps a run reference, which is what lets us find exactly what happened rather than guessing.